Reger Rizzo & Darnall is first and foremost distinguished by the high level of client service provided by each member of our firm. We believe that the most important aspects of client service revolve around the timely communication and practical advice offered to our clients. This not only involves timely reporting and analysis, but it also includes handling each matter in light of our clients’ goals, tempered by the realities of the law.
It is not only what we do, but more importantly how we do it, that distinguishes Reger Rizzo & Darnall from other firms. We are client-focused, process-driven and strive to not only meet, but rather exceed our client’s wants, needs and expectations. We continually invest in people, processes and technology so that we can provide the same level of excellent client service across all Reger Rizzo & Darnall practice areas and offices.
We are dedicated to achieving results that consistently exceed client expectations. We routinely achieve this goal through our commitment to adding maximum value to each client’s business, handling complex and sophisticated matters, and by being accessible, efficient and responsive. We believe that the most important aspects of our service revolve around the timely communication and practical advice offered to our clients. This not only involves timely reporting and analysis, but it also includes handling each matter in light of our clients’ goals, tempered by the realities of the law.
We understand the importance of listening, not only to learn the unique aspects of our client’s needs, but also so that we can fully understand their goals, and budget. We are keenly aware of the standards demanded of law firms in today’s competitive economic environment and we are committed to providing the highest level of representation at competitive rates. We are results driven, but understand that successful outcomes can only be derived by focusing on the appropriate process in order to successfully achieve our clients’ wants, needs and business objectives.
Every matter at Reger Rizzo & Darnall receives the individualized attention that is the cornerstone of our firm’s foundation. During the course of a representation, we remain in constant contact with our clients regarding work product, as well as client service satisfaction. We frequently meet in person or by telephone with clients to gauge progress and consult about strategy and we actively seek feedback during these meetings. It is our practice to keep lines of communication open at all times, especially regarding performance.